Absolutely! We will send you a proof of your portrait via email so you can approve it before we send it to print. If you see something you want changed, simply request a revision and we will fix it for you.
If your photo isn’t good enough, we will let you know and ask you to take another one. Make sure your pet is in focus, in frame, and adequately illuminated with light. Please use a photo that is taken at eye level if you can. If you are uncertain whether your photo is good enough, please read our photo guide for instructions.
We have a team of digital designers that use photo editing software to create our high quality pet portraits. Once the customer approves the digital design, we send it to print and produce it with high quality ink and print materials. We always pack our portraits with care to lower the chances of it sustaining damage during shipment.
On average, we are able to produce the digital version of your pet portrait within 72 hours. This timeline is subject to changes during holidays and other times of the year. Once you approve the digital design, your portrait will be sent to print which generally takes between 2-5 days.
Absolutely. We run our website on a platform that supports over 100 million websites including some of the largest ecommerce companies on the internet. For this reason, we are able to accept payment and personal information in a secure manner.
All orders can be cancelled for any reason as long as the cancellation is requested within 24 hours of purchase. Please contact us at firstname.lastname@example.org for cancellations.
Because our pet portraits are unique and one of a kind, we do not accept returns more than 24 hours after the order is placed unless the portrait is damaged or has a printing error. If you receive your portrait and it is defective, has printing errors or was printed with the incorrect theme, please let us know and we will send you a new portrait.
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